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Restoration troubleshooting

[Warning]Warning

This page describes what to do if you have already extracted the archive but you can't restore it. If you can't extract the archive, you are looking at the wrong page. In this case you have to read the Kickstart issues page.

Let us help you! First tell us what kind of restoration issue you are trying to deal with:

ANGIE reports that the session write path and the installation directory is unreadable

Your first approach should be asking your host to fix the PHP session save path to something which is writable by your hosting account. This is a very common misconfiguration issue on Plesk-based hosts. If your host can't fix it, they might be able to give you instructions for creating a .htaccess to override the PHP session save path. No matter which solution they provide, you don't have to run Kickstart again or upload the extracted files again; you can access ANGIE again by visiting http://www.yoursite.com/installation/index.php where www.yoursite.com is the domain name you are restoring to.

Another solution is to change the permissions of the installation/tmp directory after Kickstart has extracted your archive (just right before you click the Run the Installer button) or after you have uploaded the extracted files if you're not using Kickstart. In both cases, try using your FTP client to change the permissions of the installation/tmp directory (but NOT its contents!) to 0777. Then, click on the Run the Installer button in Kickstart or access ANGIE again.

If both of these solutions don't work out for you, you will unfortunately have to go through the scenic route, i.e. perform a manual restoration. The complete instructions are described in the "Unorthodox: the emergency restoration procedure" section of our User's Guide. Our suggestion: it's best to switch to a different host. There is a strong possibility that Joomla! might not work properly unless you have a working PHP session storage.